Ethical telephone fundraising since 2013
We’re the voice of your cause
We’re proud to be an Australian telephone fundraising agency, with a team of warm, experienced Fundraisers who genuinely care about the conversations they have. We invest in our people and keep them for years, not weeks, building a team that cares about doing work they can be proud of. Across the business, everyone has a part to play in creating something that stands out for the right reasons.
Or call 1800 589 519, Monday to Friday, 8am to 6pm.
- $1.3b+ raised for charity partners since 2013
- 70+ charity partners every year
- 300,000+ regular gifts acquired
- 7,000+ gifts in wills confirmed
Our voice makes the world a better place
What we do
Support that lasts beyond the call
We support charities across the full supporter journey, from first gift to gifts in wills. The approach for each campaign is shaped by your supporters, your data and what will genuinely work best.
If you have something specific in mind, talk to us. There’s a good chance we’ve worked on something similar before.
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Regular giving
Turn one-off supporters into monthly donors through unhurried, genuine conversations.
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Lead conversion
Follow up digital, TV and face-to-face leads while the intent is still warm.
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Reactivation
Reconnect with supporters who have lapsed, with care rather than pressure.
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Upgrades
Give existing regular givers room to increase their gift when the time is right.
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Gifts in wills
Bequest conversations handled by a specialised team who train on site with you.
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Declined payments
Recover regular giving income that has quietly stopped because a card expired or a debit bounced.
How we work
Three steps, and you’re never locked in
- 01
Learn your cause
We start with why someone gave in the first place. Your team, your data and your supporter journey, before a word of script is written. Your fundraisers meet ours, in Brendale or over video, so the cause is heard from you rather than read off a brief.
- 02
Work out what you actually need
Sometimes that is the campaign you came to us for. Sometimes it is a different one, a smaller one, or a recommendation to wait. You see the outlines, the segmentation and the scripting, and nothing goes to air until you have signed it off.
- 03
Deliver on the promise
Then we do what we said we would and report it plainly, including the segments that are not performing. If it is not working for you, you are never locked in.
In their words
Partners, not suppliers
We’ve been partnering with Clever Contacts for a few years now on multiple campaigns, both inbound and outbound, for our regular giving, gift in wills, and individual giving programs. We are continually impressed by their professionalism, passion for the work and our cause, team culture, and of course, their brilliant results. We see the Clever Contacts team as an extension of our own and look forward to many more years of engaging work together.
We have been working with Clever Contacts for a few years in all areas of telephone fundraising. During this time, we have built a very close relationship built on trust and confidence. They have helped us grow our Regular Giving program, and have also helped us identify many bequest prospects. We often get positive feedback from our supporters about the manner and knowledge of the fundraisers on our campaigns. We don’t consider Clever Contacts as a supplier, but rather a partner and a friend.
Clever Contacts has been a key part of Peter Mac’s growth in regular giving via digital and TV advertising over the past 2 years. The team consistently performs above expectations, and their enthusiasm and passion for our cause means I have complete trust in the positive and fulfilling conversations they have with our prospective donors. Clever Contacts have also been proactive in providing new campaign strategies and ideas, and are always willing to test new approaches.
Some of the causes we work with
Charities and not-for-profits across Australia and New Zealand trust us with their supporters.
Charity logos are shown with the permission of our partners and remain their property.
Did we call you?
Information for donors and supporters
If you have had a call from us and want to know why, or you would rather we did not call again, this is the right place.
Blocked immediately. No account, no reason required.
Why did Clever Contacts call me?
We make fundraising calls on behalf of Australian charities. If we’ve called you, it’s because you’ve shown an interest in, supported, or are a member of one of the charities we represent. We never use bought lists. Our fundraisers will always introduce themselves and let you know which charity they’re calling on behalf of at the start of the call.
How do I stop Clever Contacts calling me?
Use our online opt-out form and your number is blocked immediately. You can also tell the fundraiser during any call and they will record it on the spot, or email privacy@clevercontacts.com.au.
Do you ask for payment details over the phone?
Yes, when you have chosen to give. Card and bank details are captured inside a PCI DSS compliant environment: we hold an annual Attestation of Compliance against PCI DSS v4.0 as a SAQ-D Service Provider, card fields are encrypted, and payment information is hashed when it is viewed. Our systems are scanned for vulnerabilities every quarter by independent providers. For raffle and lottery campaigns we do not process payments at all, and the transaction passes straight to the charity.
Are calls recorded?
Yes. Every call is recorded for quality assurance, across all fundraisers and all campaigns. Recordings are held securely, used only for quality, training and compliance purposes, and scrubbed within 60 days.
Let’s talk about your next campaign
Tell us what you are trying to achieve and we will tell you honestly whether we can help.