What we do
Telephone fundraising for charities
Clever Contacts runs inbound and outbound telephone fundraising campaigns for charities and not-for-profits across Australia and New Zealand.
All calls are handled by our team in Brisbane, Australia. We do not operate an offshore or remote call floor.
Clever Contacts is PCI compliant and committed to handling client data securely. Talk to us about integrating with your payment platforms such as Stripe, Blackbaud, Salesforce, Quickstream, Windcave, PayFURL, Eway, FatZebra, Flo2Cash, Paydock and others.
The traditional tele-fundraising campaigns, and anything else you can think of
- Regular giving Convert existing supporters and warm prospects into monthly donors.
- Lead conversion Follow up digital, television and face-to-face leads while their interest is still recent.
- Reactivation Reconnect with lapsed donors and people who have cancelled their regular gift.
- Upgrades Invite existing regular givers to increase their contribution when the timing is appropriate.
- Gifts in wills Identify, qualify and confirm gifts-in-wills prospects through calls handled by a specialised team.
- Lottery & raffles Sell charity lottery and raffle tickets under our Responsible Gambling Code of Conduct.
- Declined payments Contact regular givers when a card has expired or a payment has failed.
- Events Recruit participants, follow up registrations, support fundraising activity and thank people after the event.
- Welcome & thank-you calls Welcome new supporters, confirm their details and thank them without making another ask.
- Inbound & response handling Answer calls generated by television, digital and direct-mail appeals, and manage supporter enquiries.
- We do not use bought calling lists.
- We’re always open to hearing about new campaign ideas, or helping you solve a unique problem.
Since 2013
What that has added up to
Every campaign we have run, for every partner, since the day we opened.
- $1,361,570,264 raised for our charity partners
- 74.7 million calls made for our partners
- 2,729 campaigns delivered
- 225 charities and not-for-profits
- 316,761 regular gifts acquired
- 302,246 regular gifts upgraded
- 7,605 gifts in wills confirmed
- 520,592 thank-you and event calls made
How we run a campaign
We begin with your objectives, available data and previous approaches and results. Together, we agree on the target audience, campaign structure, script, reporting and measures of success.
Your team approves the data selections and scripting approach before calling begins. You can deliver training to our professional fundraisers at our Brendale office or over video call.
During the campaign, we report on performance, share feedback from supporters and recommend changes where needed.
We report results at a segment level so you can see which groups are performing and which may not be worth calling again.
There are no lock-in contracts. If the campaign is not delivering enough value, we will discuss whether it should change, pause or stop.
Gifts in wills and sensitive conversations
Our specialised gifts-in-wills team handles prospect identification, intention research and confirmation calls. Fundraisers train directly with your organisation so they understand your work and can answer questions properly.
We also run campaigns involving health, mental health, disability, grief, homelessness, family violence and emergency response. Fundraisers are trained to recognise when someone may be distressed, unwell or financially vulnerable and to slow down or end the call when appropriate.
Quality assurance and call coaching
Clever Contacts has dedicated Quality Assurance Officers and Call Coaches supporting our fundraising team. All of them began their careers with us as fundraisers and bring their experience and expertise into coaching the next generation of professional fundraisers at Clever Contacts.
Every call on every campaign is recorded for quality assurance.
Recordings are held securely and used only for quality, training and compliance purposes. Clever Contacts permanently deletes all recordings within 60 days.
Supporter care and calling standards
Fundraisers identify themselves, Clever Contacts, the charity they are representing and the reason for the call.
Calls are made during permitted hours in the supporter’s local time zone. Caller identification is displayed, and the return number remains contactable for at least 30 days.
Requests to end a call or not receive future calls are actioned immediately. We do not use pressure-based sales techniques.
Lottery and raffle campaigns operate under our published Responsible Gambling Code of Conduct.
Data security and compliance
Clever Contacts holds an annual Attestation of Compliance against PCI DSS v4.0 as an SAQ-D Service Provider.
Our information security framework follows ISO/IEC 27001 principles. We do not currently hold formal certification, and we will not imply that we do.
Talk to us about your next campaign
If you already know what you need, send us the brief. If you are still working it out, let’s chat about your options and share our experience of what tends to work well.