Our people
Nearly everyone here started on the phones
Around 150 people, one open-plan floor, and a team-based structure. Every member of our Quality Assurance and Call Coaching teams began their career here as a fundraiser, and so did most of the people running the place.
- ~150 people on the team
- ~40 in Client Services, Data, QA, Coaching and Operations
- 200 seats on the Brendale floor at full capacity
We recruit within
The best fundraisers of their day became our Coaches and our Client Services team. That has taken years to build and there is no shortcut to it.
We have a dozen Quality Assurance Officers and Call Coaches monitoring live and recorded calls. Every single one started off at Clever Contacts as a tele-fundraiser making phone calls. So, when a Coach tells a fundraiser how to handle a difficult call, they have made that call themselves, on a campaign like yours, and they know what the supporter is likely to say next.
Fundraisers learn from fundraisers. We are all fundraisers.
One room, one team, few layers, fast decisions
Clever Contacts has a lean organisational structure, with clear departmental leadership but very few layers between people.
We all work together on one open-plan floor in Brendale — Fundraisers, Coaches, Quality Assurance, Client Services, IT & Data. That means questions get answered quickly, issues are fixed fast and good ideas do not get stuck in meetings.
Being together matters for more than just work. Our team chats between calls, eats lunch together, celebrates wins and supports each other through the harder days. That everyday social connection is an important part of creating a healthy, positive workplace.
For us, working together in person is a big part of what makes Clever work, which is why we do not offer remote work.
Our floor seats up to 200 fundraisers, and we have run at that scale for national broadcast campaigns where the phones start ringing the moment the appeal goes to air.
Family owned
Clever Contacts is an Australian private company, owned and run by its founders. There is no parent company and no offshore call floor. When you raise something with us, the people who can decide are in the building.
We are not looking to merge, sell or move offshore. Steady organic growth, year on year, is what keeps us stable — secure work for our team, and reliable fundraising results for our charity partners, for years to come.
We invest in our people, our systems and the quality of our work, and let strong results and long-term partnerships build our reputation for us.
Come and see for yourself. Call 1800 589 519 or email info@clevercontacts.com.au and we will show you around.
Who looks after your campaign
The team taking care of your campaigns
Small enough that you will know them by name, and long enough here that they will still be here next year.
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Fundraisers
The core of what we do. For the length of a call they are the voice of your cause, and most of them have been doing it for years rather than months.
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Client Services
Our Client Services team owns the day-to-day relationship with our charity partners, keeping campaigns on track, solving problems quickly and turning client needs into clear action across the business. Almost everyone in the team started as a fundraiser, so they understand the work from the ground up.
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Quality Assurance
Dedicated Quality Assurance Officers monitor calls and check data quality. Every QA Officer starts as a fundraiser, so they know the job inside out before they are responsible for assessing it.
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Call Coaching
Our Coaches listen to live and recorded calls, give real-time feedback on the call floor and work closely with fundraisers to improve performance, confidence and call quality. Every Coach started as a fundraiser, so they understand the job first-hand.
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Data and IT Security
Our Data team manages the movement and preparation of campaign data from start to finish — loading and segmenting files, building campaign selections and returning results securely to our charity partners. They also oversee the policies and processes that protect that data, including information security and data breach response. Because they sit at desks right next to our Fundraising and Client Services teams, questions can be answered quickly and changes can be actioned without unnecessary back-and-forth. There is no logging a ticket and hoping someone gets to it — if something needs urgent attention, we can just turn around and ask.
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Founders & CEO
Our founders and CEO are actively involved in the business and here to support the team. They stay close to what is happening across every department, help remove roadblocks and are easy to reach when support or a decision is needed. Our CEO started here as a fundraiser more than a decade ago and grew with the business, so they know Clever from every side.
What we stand for
Our values
Seven of them, chosen by the team rather than handed down. They shape how we treat our people, how we work with our charity partners and how we represent them on every call.
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Integrity
Here to do the right thing.
We are open, honest and accountable — with our charity partners, their supporters and each other. We give clients the full picture, not just the easy answers, and expect our fundraisers to make the right call even when nobody is listening.
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Positivity
Focus on the good stuff.
Fundraising can be challenging, so we make a point of recognising what is going well. Great calls, personal progress, team wins and the impact we create for our charity partners are noticed, shared and celebrated — with standout moments earning a place in our Hall of Fame.
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Kindness
Be a great human.
People come first. That means treating supporters with genuine care, looking out for the people working beside us and creating a workplace where our fundraisers feel valued and supported. Sometimes the best fundraising decision is knowing when not to fundraise.
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Teamwork
We’re all in.
Our open-plan office keeps everyone connected. Fundraisers, Coaches, Client Services and Data work side by side, so questions are answered quickly, ideas are shared easily and problems get solved fast. We bring that same team approach to our charity partnerships — working closely together and sharing responsibility for strong campaign outcomes.
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Effectiveness
Delivering on the promise.
Good intentions are not enough — we are here to deliver. We set clear expectations, follow through on what we commit to and keep looking for ways to make our campaigns, systems and working environment better.
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Respect
Hearing every voice.
Our professional fundraisers deserve to be listened to, trusted and treated as the skilled people they are. So do our charity partners and their supporters. Good ideas can come from anywhere, and job titles do not determine whose voice matters.
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Stability
Tomorrow makers.
We are building Clever for the long term. Steady, sustainable growth gives our people secure careers, allows us to keep investing in a great place to work and gives our charity partners an experienced, reliable fundraising team they can build a genuine partnership with year after year.